DSO Case Study – IT Management

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Interview with CEO Dr. Alex Giannini of Blackford Dental Management:

Our company has been growing at a very fast pace and we needed an IT Company not only to keep up, but to stay ahead of our technology needs and layout a roadmap for standardization throughout our practices.

Hiring Intermedia Group is the greatest decision we ever made.  We have almost 30 offices which had various types of practice management and imaging software and also had several types of computers of varying ages.  Intermedia Group looked at the big picture and developed a plan not just for standardization, but for budgeting all of our IT needs now and in the years to come.

Intermedia Group did what others couldn’t. They completed hundreds of software conversions, migrating over 21 offices with over 12 different platforms into one single Dentrix Enterprise platform.  At the same time, they identified a premier imaging technology that can be used across all hardware interfaces, implementing it and making all of our offices uniform. They were also the first to successfully run imaging software in their hosted environment.  This change to their hosted atmosphere saves us a substantial amount money on an on-going basis.

Just within the last year alone, Intermedia Group replaced over 125 old workstations increasing the speed at which our offices can work, significantly boosting our bottom line. They replaced failing network security devices and switches, safeguarding us from downtime as well as viruses and other attacks.  They moved us into their hosting portal (desktop hosting) so all of our users are in one fast, easy to access environment.  We now have secure access to every practice in one interface.

They have been our partner through office moves, call center set ups, and setting up companywide HIPAA policies and procedures.  They have proactively bargained on our behalf to get us premier internet and phone contracts. Their technicians are the top in the industry, handling over 92% of our support requests in the same day.

Intermedia Group has a vision of DSOs and how they need to operate.  They have the confidence and experience that puts them ahead of all other IT companies. Their team of specialized engineers, developers and project managers have become an invaluable part of our organization.

If you want a national IT company that really does understand the DSO community and has proven success with all aspects of dental technology, reach out to Intermedia Group Inc. They can bring your company to the next level, making your business run more efficiently and significantly increasing your bottom line.

Contact the team at Intermedia Group today to schedule your IT evaluation!

Email: info@intermediagroup.org.

Intermedia Group Inc. www.intermediagroup.org

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